Descripción

Learn to navigate and thrive in difficult conversations. Difficult Conversations Mastery Challenge is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understanding that we’re not engaging in one dialogue but three: the “what happened” conversation (what do we believe was said and done), the “feelings” conversation (the emotional impact on everyone involved), and the “identity” conversation (what does this mean for everyone’s opinion of themselves). This challenge is from the book Difficult Conversations.